Unless geared up for such a situation (which really and
truly is not something that anyone had forecasted for), major institutions who can
only on-board new customers by conducting full due diligence on their clientele, are facing a mammoth challenge. Banks, insurance companies, financial services,
aviation, pharmaceuticals, payment services and many more. These are all industries
that need to cope with such a challenge. Not on-boarding new clients until this pandemic is over is not an option for most, and on-boarding new clients
without proper due diligence is too much of a risk. This is where technology and
KYC Portal comes in handy.
Institutions need to be geared up to offer
on-boarding processes through digital and online means. Not only for retail
customers but mostly for corporate relationships who (in times like these) are
in need of services to overcome their own challenges even more.
“Our compliance department continued to work seamlessly and effectively
from home.”
John Caruana
DPO and Head of Compliance
Radix Malta
Online Face to Face Verification
-One of the major features that are allowing
such processes to resume as per usual is the embedded face to face video engine
in KYC Portal, that allows the institution to conduct face to face meetings with
their clientele. With embedded bio-metric verification as well as the instant
auditing of all calls that can be played back at any point in time. This ensures
that you still keep your risk on new customers low as they would still qualify
as having been “met in person”.
Outreach Modules
-KYC Portal’s outreach modules are indeed helping our
clients maintain the service with their existing clients and also still
on-board new clients. The process of reviews on their existing clientele is
running smoothly by sending their client access to upload documents, fill in the
necessary questionnaires and also the required forms.
B2B Customer Outreach Tool
-The
Customer Outreach Tool for on-boarding of corporate relationships is another great
add-on. KYCP clients are able to offer the same services that used to be
offered over meetings through this tool allowing their clientele to apply for
new services through this digital experience.
Embedded Audited Chat
-The
embedded CHAT module in the Customer Outreach Tool is also allowing for the
personal experience to still happen through the digital forum. The chat module
allows any customer to be able to request assistance at any point in time. The
chat itself is instantly audited against the application in KYC Portal. The chat
also allows for a fully recorded audio call with clients which can be played
back at any point in time.